Healthcare staffing for facilities and organizations
RNs, RPNs, PSWs and support staff for hospitals, rehabilitation programs, long-term care homes, retirement residences, clinics, hospice and community programs across Ontario, with our deepest coverage in the Greater Toronto Area — screened before they are offered, employed by us, and coordinated by a desk that answers at 03:00.
Who we place
Start from the role, and we will tell you honestly if we think the mix is wrong for your population.
Registered Nurses
Charge shifts, admissions and assessments, IV and complex wound care, and residents whose condition is unstable or declining.
Registered Practical Nurses
Medication and treatment rounds, assisted living and memory care, and the volume of a stable schedule.
Personal Support Workers
Personal care, transfers, feeding, mobility, restorative programs and companionship — usually the largest part of a roster.
Nursing staffing overview
How to decide the RN, RPN and PSW mix, using what the College of Nurses of Ontario actually says rather than a task list.
Temporary and agency shifts
Single shifts, recurring lines, block bookings, leave and vacancy cover, outbreak and surge support.
Permanent recruitment
Direct-hire searches, and converting an agency worker you have already watched on your floor.
Beyond nursing and personal support
A care setting is more than its nursing hours. We recruit across the whole operation — clinical, diagnostic, administrative and support — for hospitals, long-term care and retirement homes, clinics, community programs and home care.
Physicians and advanced practice
Physicians for locum and ongoing coverage, physician assistants, nurse practitioners, clinical leads and directors of care.
Allied health and therapies
Physiotherapy, occupational therapy, speech-language pathology, respiratory therapy, dietetics, massage therapy, kinesiology, chiropody, recreation therapy, and therapy assistants.
Diagnostic imaging and laboratory
Medical radiation technologists for radiography, CT and MRI; sonographers; nuclear medicine; cardiology and ECG technologists; laboratory technologists, assistants and phlebotomists.
Pharmacy
Pharmacists and pharmacy technicians for community, hospital and long-term care pharmacy.
Mental health and social services
Registered social workers and social service workers, registered psychotherapists, case managers, child and youth workers, mental health and addictions workers.
Clinical administration
Medical office administrators, unit and ward clerks, health information and records staff, schedulers and staffing coordinators, medical receptionists.
Operations and support services
Environmental services and housekeeping, dietary aides and cooks, laundry and linen, porters and patient transport, maintenance, human resources and payroll.
Not sure whether we cover a role? See the roles we recruit for → or tell us what you need →
Settings we staff
- Long-term care and seniors’ living — long-term care homes, retirement residences, assisted living and memory care.
- Hospitals — medicine, surgery, complex continuing care, and constant-care or one-to-one observation, where an agency arrangement is in place.
- Rehabilitation programs — inpatient rehab units, restorative care and transitional care beds. Nursing and personal support for the shifts a rehab program cannot leave uncovered, and for the stretch when a unit is admitting above its staffed census.
- Clinics and treatment rooms — infusion suites, injection and dressing clinics, screening and vaccination programs.
- Mental health and complex care — supported living and community programs for adults with developmental disabilities or complex medical needs.
- Hospice and palliative programs — scheduled nursing and personal support inside an existing care team.
- Community and home-based programs — visit nursing and personal support delivered on behalf of an organization.
- Occupational health and events — workplace clinics, immunization campaigns and event medical coverage.
Coverage in any given town depends on who we hold there, not on a map in a tender document. Ask us about your site specifically.
Staffing by market
Coverage is about who we hold near your site, so these pages say what is actually true in each market rather than repeating a provincial promise.
Toronto
Downtown, North York, Scarborough, Etobicoke, East York and York.
Mississauga
Our head office market — the closest coordination and the deepest short-notice bench.
Brampton
Bramalea, Springdale, Mount Pleasant and the rest of Peel, including Caledon.
Halton Region
Oakville, Burlington, Milton and Halton Hills — four towns, four different commutes.
York Region
Markham, Vaughan and Richmond Hill in the south; Newmarket to Georgina in the north.
Durham Region
Pickering through to Clarington, staffed from inside the region where we can.
Hamilton
The lower city, the Mountain, Stoney Creek, Dundas, Ancaster and Waterdown.
Niagara Region
St. Catharines and Niagara Falls through to Fort Erie and Grimsby.
Kitchener, Waterloo & Cambridge
One labour pool, three cities, real travel between them.
Guelph
The city and the Wellington County towns — Fergus, Elora and Rockwood.
London
London and Middlesex County, where notice buys more than it does in the GTA.
Windsor & Essex
A self-contained market — what we cover here is what we hold here.
Barrie & Simcoe County
Barrie, Innisfil, Orillia, Alliston and the Georgian Bay towns.
Peterborough
The city and the Kawarthas, where winter roads set the lead time.
Kingston
A steady, smaller pool. Block bookings work; scattered single shifts often do not.
Ottawa
Kanata to Orléans, including placements where French is needed on the floor.
Greater Sudbury
An enormous city by area, and French on the floor matters here.
Thunder Bay
Two historic cores, and no neighbouring city to borrow staff from.
Not on this list? We staff across Canada — call and ask about your site rather than assuming from the map.
More Ontario markets we cover
Smaller cities, counties and northern communities. The same rule applies: each page says what is actually true about staffing that market, including the parts that are hard.
Belleville and the Quinte area
Trenton, Napanee, Deseronto and north Hastings.
Quinte West and Trenton
Frankford, Batawa and the rural Murray and Sidney wards.
Prince Edward County
Picton, Bloomfield, Wellington and Consecon.
Brockville
Prescott, Gananoque and rural Leeds and Grenville.
Cornwall
Long Sault, Alexandria, Winchester and Akwesasne. Bilingual.
Clarence-Rockland
Rockland, Bourget and Prescott-Russell. French-first.
Pembroke
Petawawa, Deep River, Renfrew and the Ottawa Valley.
North Bay
Sturgeon Falls, Mattawa, Callander and Powassan. Bilingual.
Timmins
Iroquois Falls, Cochrane, Kapuskasing and Hearst. Bilingual.
Temiskaming Shores
New Liskeard, Haileybury, Englehart and Kirkland Lake.
Sault Ste. Marie
Echo Bay, Bruce Mines, Thessalon and Blind River.
Elliot Lake
Blind River, Spanish and the North Shore of Lake Huron.
Kenora
Keewatin, Sioux Narrows and the Lake of the Woods area.
Dryden
Vermilion Bay, Ignace, Sioux Lookout and Red Lake.
Sarnia
Petrolia, Forest, Watford and Grand Bend.
St. Thomas
Aylmer, Port Stanley, Dutton and Elgin County.
Woodstock
Ingersoll, Tillsonburg, Tavistock and Oxford County.
Stratford
St. Marys, Mitchell, Listowel and Perth County.
Norfolk County
Simcoe, Port Dover, Delhi and Waterford.
Haldimand County
Caledonia, Hagersville, Cayuga and Dunnville.
Brantford
Paris, Six Nations, Burford and the County of Brant.
Grimsby and west Niagara
Beamsville, Vineland, Jordan and Smithville.
Owen Sound
Meaford, Wiarton, Markdale and Port Elgin.
Orangeville
Shelburne, Mono, Grand Valley and Dufferin County.
Caledon
Bolton, Caledon East, Palgrave and Caledon Village.
Orillia
Severn, Ramara, Oro-Medonte and Gravenhurst.
Kawartha Lakes
Lindsay, Bobcaygeon, Fenelon Falls and Omemee.
Do not see your community? Call 1-888-507-6236 and ask. If we cannot cover a site well we will say so rather than accept the booking.
Across Canada
We staff across Canada. Ontario is where our head office, our depth and our local pages are — everywhere else, coverage depends on the role, the centre and the notice you can give us.
We will tell you plainly what we can and cannot cover before you build a roster around it. That is more useful than a map with a pin in every province.
Ontario
Our home market. Head office in Mississauga, twelve staffing markets and community pages across the province.
Toronto, Ottawa, Hamilton, London, Windsor, Kitchener–Waterloo, Durham, Niagara
British Columbia
Lower Mainland and the Island are the easiest to cover; the interior and the north need more notice.
Vancouver, Surrey, Burnaby, Richmond, Victoria, Kelowna, Kamloops, Prince George
Alberta
The two big centres carry most of the volume. Ask about smaller centres before you rely on them.
Calgary, Edmonton, Red Deer, Lethbridge, Fort McMurray, Grande Prairie
Saskatchewan
A smaller pool than the GTA, so notice matters more and block bookings work better than single shifts.
Saskatoon, Regina, Prince Albert, Moose Jaw
Manitoba
Most depth sits in Winnipeg. Northern placements need lead time for travel.
Winnipeg, Brandon, Steinbach, Thompson
Quebec
Tell us where French is needed on the floor. We would rather say no than send someone who cannot speak with a resident.
Montréal, Québec City, Laval, Gatineau, Sherbrooke, Trois-Rivières
New Brunswick
Bilingual capability is often the deciding factor here. Say so when you send the shift.
Moncton, Saint John, Fredericton, Dieppe
Nova Scotia
Halifax Regional Municipality is the centre of gravity; rural placements need notice.
Halifax, Dartmouth, Sydney, Truro, New Glasgow
Prince Edward Island
A small market. Plan ahead rather than calling on the day.
Charlottetown, Summerside
Newfoundland and Labrador
The Avalon is the most coverable; Labrador and the west coast need real lead time.
St. John’s, Mount Pearl, Corner Brook, Grand Falls-Windsor, Labrador City
Yukon
Travel and accommodation have to be arranged before anyone can start. Talk to us early.
Whitehorse, Dawson City, Watson Lake
Northwest Territories
Long lead times. Tell us the dates as soon as you know them, not once the gap is open.
Yellowknife, Hay River, Inuvik, Fort Smith
Nunavut
The longest lead time of any market we work in. Plan in months, not days.
Iqaluit, Rankin Inlet, Arviat, Cambridge Bay
Tell us the site and the shifts and you will get a straight answer on what we can cover.
What happens before anyone reaches your floor
The same process runs for every worker, whether they are with you for one shift or six months.
Identity and eligibility
Government photo identification and proof of eligibility to work in Canada, checked against the person in front of us.
Registration verified at source
Where the role is regulated, we confirm current standing directly with the College of Nurses of Ontario — not from a photocopy the candidate supplies.
Police vulnerable sector check
Completed and reviewed before assignment, not after.
References
Spoken to, not emailed. Previous supervisors, not character references.
Health and immunization
Records on file and kept current for the settings we place into.
Training and orientation
AODA, WHMIS, worker health and safety awareness, and workplace violence and harassment, plus site-specific orientation before a first shift.
Who is responsible for what
Worth settling before the first shift rather than after an incident.
| Help Now Healthcare | Your organization | |
|---|---|---|
| Employment and payroll | Employer of the assigned worker: wages, source deductions, vacation and public holiday entitlements, Employment Standards Act obligations. | Nothing. You are invoiced an hourly bill rate. |
| WSIB coverage | Carried by us for the assigned worker. | Your own coverage for your own staff. |
| Screening and credentialing | Identity, eligibility to work, registration verified at source, vulnerable sector check, references, immunization, mandatory training — on file and produceable. | Tell us any site-specific requirement beyond this and we will meet it or say we cannot. |
| Orientation | General training and readiness before the assignment. | Site-specific orientation: layout, equipment, documentation system, emergency codes. |
| Direction on shift | The worker follows your clinical direction and your policies. | Day-to-day supervision and assignment on the floor. |
| Incidents and complaints | Investigated by us, reported back to you in writing, and acted on. | Tell us immediately. You can exclude any worker from your site without giving a reason. |
| Health information | Handled under PHIPA as your agent, on your instructions, and only as the assignment requires. | Health information custodian for your residents and patients. |
How a staffing request works
- Send the site, roles, shifts and start date. By phone, email or the request form — whichever is fastest at the moment you need it.
- We tell you what we can cover. Including what we cannot. A confirmed shift means a named person.
- Rates in writing. One hourly bill rate per role and shift type, premiums stated up front.
- Orientation before the first shift.
- One number, 24/7. Call-outs, replacements and escalations reach a coordinator, not a voicemail box.
- Reporting you can hand to a surveyor. Who worked, when, and what was verified about them.
Questions coordinators ask
Can you cover last-minute and after-hours?
Yes — that is a large part of why the desk is staffed 24/7. Whether we can fill a given shift depends on the notice, the role and how much depth we hold near your site, and we tell you on the call rather than accepting it and releasing it later.
Are the workers employed by you or subcontracted to us?
They are employed and paid by Help Now Healthcare. You receive an invoice against an hourly bill rate; payroll, source deductions and WSIB coverage are ours.
How do you handle our residents’ health information?
Under PHIPA, as your agent and on your instructions. Workers are trained on privacy before assignment and access only what the assignment requires.
Can we request or exclude specific workers?
Both, and you never have to justify an exclusion. Named-worker requests are the single most effective thing a client can do to make agency coverage feel like their own team.
What reporting do we get for compliance?
Who worked, when, and what has been verified about each person — assembled as you go, not the night before an inspection.
Can we convert an agency worker to a permanent hire?
Yes. Agree the conversion terms in the original agreement rather than negotiating them once both sides are attached. Permanent recruitment
Do you work with private families as well?
Yes — that is our home care side, and it is a separate service. Home care services
Request staff for your site
Tell us the site, the roles, the shifts and the start date.
Send the site, the roles, the shifts and the start date. We come back with what we can actually cover — including when the answer is that we cannot.
Answered 24/7 on 1-888-507-6236.
Request staffFurther reading
Longer pieces on the questions families and managers ask us most.
Consulting & Advisory
We also work with facilities on the systems behind the roster: governance, documentation, workforce processes, operational gaps, quality and risk, and new program development.