Help Now Healthcare Inc.
Effective Date: March 31, 2021
Last Updated: April 26, 2026
1. Our Commitment to Privacy
Help Now Healthcare Inc. is committed to protecting the privacy, confidentiality, and security of personal information and personal health information.
We comply with:
- Personal Information Protection and Electronic Documents Act
- Personal Health Information Protection Act
2. Information We Collect
We may collect personal information including:
- Name, phone number, email, and contact details
- Service inquiries and communication records
- Billing and administrative information
For homecare services, we may collect personal health information such as:
- Care needs, health conditions, and risks
- Care plans and service requirements
We also collect limited website data such as IP address, browser type, and usage information for analytics, security, and website performance.
3. How We Use Information
We use information to:
- Provide and coordinate homecare services
- Facilitate healthcare staffing and placements
- Communicate with clients, families, and partners
- Manage scheduling, billing, and operations
- Meet legal and regulatory requirements
We collect and use information only for purposes a reasonable person would consider appropriate.
We limit the collection of information to what is necessary for the identified purposes.
4. Consent
By using our website or services, you consent to the collection, use, and disclosure of your information as described in this policy.
Where required, express consent will be obtained.
Where individuals are unable to provide consent, Help Now Healthcare may rely on a legally authorized substitute decision-maker in accordance with Ontario law.
5. Disclosure of Information
We do not sell personal information.
Information may be shared with:
- Authorized staff and contractors
- Healthcare providers and facilities
- Family members or authorized representatives
- Service providers supporting operations
- Authorities where required by law
Personal health information may be shared within the “circle of care” for the purpose of providing healthcare in accordance with PHIPA.
Disclosure is limited to the minimum amount of information necessary.
6. Safeguards
We use reasonable administrative, technical, and physical safeguards to protect information.
Access is restricted to authorized individuals on a strict need-to-know basis.
7. Retention
Information is retained only as long as necessary for service delivery, legal obligations, and business operations.
Retention periods are determined based on legal, regulatory, and operational requirements.
Information is securely destroyed or anonymized when no longer required.
8. Your Rights
You may:
- Request access to your information
- Request correction of inaccurate information
We may require identity verification before processing requests.
Access may be limited where permitted or required by law.
A reasonable administrative fee may apply where permitted by law.
You are responsible for ensuring the information you provide is accurate and up to date.
9. Privacy Breach
If a privacy breach occurs, we will take appropriate steps including investigation, mitigation, and notification where required.
If concerns are not resolved, you may contact:
- Office of the Privacy Commissioner of Canada
- Information and Privacy Commissioner of Ontario
10. Cookies
Our website may use cookies and analytics tools to improve functionality, security, and user experience.
You may disable cookies through your browser settings.
11. Business Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred in accordance with applicable laws.
12. Contact Us
For privacy questions, requests, or complaints:
Help Now Healthcare Inc.
Unit 101, 969 Derry Road East
Mississauga, Ontario, Canada
Phone: 1-888-507-6236
Email: info@helpnowhealthcare.com