Our philosophy

Healthy YOU, Happy US

An organization that wants you to feel at home — in your own home, or wherever care is being given. Our team is there around the clock, answers questions properly rather than deflecting them, and all care is supervised by regulated health professionals.

Our mission

To provide competent, compassionate, and quality healthcare to all clients by educating, training and deploying a skilled, ethical and accountable workforce.

In practice that comes down to matching the right caregiver to the right client. It is the least glamorous part of this work and the part that decides whether care succeeds or quietly falls apart.

Read our full mission, vision and values

Quality assurance

Retaining good caregivers matters more than recruiting lots of them. These are the things we actually do.

Comprehensive screening

Health screening and a police vulnerable sector check are completed before hiring, not after a placement has already started.

Orientation and evaluation

Facility-specific orientation before a first shift, then performance evaluation rather than assuming it is going fine.

Ongoing education

Continuing training and reflective workshops for every employee, including the mandatory AODA, WHMIS, health and safety and workplace violence modules.

Training modules

Regulated supervision

Care is planned and overseen by regulated health professionals, who hold their own individual registration with their Ontario college.

Insured, both ways

Help Now Healthcare carries professional and general liability insurance, and our employees are covered by WSIB.

Payroll handled properly

We contribute Employment Insurance and Canada Pension Plan on our employees’ behalf, as required by the CRA.

How we operate

We work within federal and provincial law and the professional standards that govern the people we employ. Where a role is regulated — RNs and RPNs under the College of Nurses of Ontario, for example — we verify current registration directly with the college before that person works a shift.

Our quality and safety standards · How we screen caregivers

Start with a conversation

The consultation is free and there is no obligation. We will tell you honestly what would help.