
If this is a medical emergency
Call 911 immediately. Do not wait for a call back from us.
For urgent care needs that are not an emergency, call us on 1-888-507-6236 — a person will pick up, and we can usually move faster than a form allows.
Dialysis takes over a calendar. Three sessions a week, the travel either side, and the hours afterwards when a person is too washed out to do anything, adds up to most of a life. Much of what makes it manageable is not clinical at all — it is transport, meals, and someone doing the housework on the days that are already gone.
For people on home dialysis, the household becomes part of the treatment, and the support needed is different again.
What actually changes at home
- The week is built around the schedule. Dialysis days and recovery days leave a narrow window for everything else.
- Fluid is restricted, which is far harder than it sounds and affects everything from tea to soup to ice cream.
- The renal diet is genuinely difficult — potassium, phosphate, sodium and protein all matter, and the safe list is not intuitive.
- Fatigue after a session is heavy and real, and often means the rest of that day is lost.
- The access site — fistula or catheter — has to be protected, and infection is the thing everyone is watching for.
How we help
- Transport to and from dialysis, and support at home for the hours afterwards when energy is lowest
- Meals cooked to the renal diet as the dietitian set it, which is where most of the practical difficulty of kidney disease lives
- Help tracking fluid across the day so restrictions are met without constant arithmetic
- Doing the household work on dialysis days so those days are not entirely written off
- Protecting the access site — no blood pressure cuffs or blood draws on that arm, no heavy lifting, and watching for redness, swelling or heat
- Personal care and mobility support for people whose kidney disease sits alongside diabetes, heart disease or reduced vision
- Support in the household for people on home haemodialysis or peritoneal dialysis, and nursing where the plan includes it
- Medication reminders, including the phosphate binders that have to be taken with food
Who provides the care
Personal support workers provide the daily support, transport and meal preparation. Anything involving the access site, the catheter, or the dialysis itself is nursing work, and where it is in the plan we place an RN or RPN. Home dialysis training and equipment come from the renal programme, not from us — we support around it.
Common questions
Can you set up my peritoneal dialysis exchanges?
That is nursing work. A personal support worker cannot do it. Where exchanges are part of what you need, we place an RN or RPN, and your renal programme remains the team that trains and oversees it.
Can you drive to dialysis?
Yes, transport and escort to dialysis is one of the most requested supports we provide, and one of the most useful — the travel is often what exhausts people more than the session.
The renal diet is impossible. Can you actually cook to it?
Yes, working from the list your dietitian gave you. It is a real skill and it is one of the more valuable things a carer brings to a household with kidney disease.
What do you watch for at the fistula?
Redness, swelling, heat, discharge, pain, or a change in the thrill or bruit if you have been taught to check it. Any of those get reported the same day.
Is any of this funded?
Ontario Health atHome arranges publicly funded personal support and nursing for people who qualify. Some regions also fund dialysis transport. Ask your renal programme’s social worker before arranging private hours — that is genuinely the right first call.
Where we provide this care
We provide this support across 146 communities in Ontario, from the Greater Toronto Area to Thunder Bay. If your town is not listed, call us — we will tell you honestly whether we can staff it properly rather than promising and then failing to turn up.
Related
- Heart failure and cardiac
- COPD and respiratory
- Autism — children and adults
- Home care — what it covers
- Respite care for family carers
- 24-hour home care
- All 146 communities we serve
Not sure what you need? That is the normal starting point. A free consultation is a conversation about what is actually happening at home — no charge, no obligation, and we will point you at publicly funded care first where you may qualify for it.