Health professionals in Canada, have a very important role in preventing, identifying, reporting and managing potential cases of COVID-19.

COVID-19 is the disease caused by SARS-CoV-2 coronavirus, a new virus that was initially recognized in December 2019, according to Health Canada. The World Health Organization (WHO) declared COVID-19 a global pandemic in March 2020.

Public Health precautions include:

  • Staying at home when unwell
  • Physical distancing
  • Hand hygiene
  • Respiratory etiquete
  • Wearing masks when in closed indoor spaces
  • Regularly cleaning and disinfecting common surfaces
  • Self-monitoring for symptoms

Signs and Symptoms of COVID-19

**SYMPTOMS OF COVID-19 can vary from person to person. They may also vary in different age groups**

Some of the more commonly reported symptoms include:

  • new or worsening cough
  • shortness of breath or difficulty breathing
  • temperature equal to or over 38 Degrees Celsius
  • feeling feverish
  • chills
  • fatigue or weakness
  • muscle or body aches
  • new loss of smell or taste
  • headache
  • gastrointestinal symptoms (abdominal pain, diarrhea, vomiting)
  • feeling very unwell

Children tend to have abdominal symptoms an skin changes or rashes.

Symptoms may take up to 14 days to appear after exposure to COVID-19.


The virus can be spread to others from someone who’s infected but not showing symptoms. This includes people who:

  • have not yet developed symptoms (pre-symptomatic)
  • never develop symptoms (asymptomatic)

Getting Tested

The only way to confirm you have COVID-19 is through a laboratory test. Please click here for your nearest COVID-19 Testing Centre.

If you’re sick or caring for someone who’s sick

If you suspect, you or a loved one have been exposed to COVID-19, please contact your local public health authority

and isolate yourself at home for 14 days to avoid spreading it to others.

Most people with mild symptoms will recover on their own.

Adults and children who have mild COVID-19 symptoms are able to stay at home with a caregiver throughout their recovery without needing hospitalization.


We are keeping with the Public Health guidelines, we actively screen all of our employees and clients.

Our team always wears personal protective equipment (mask, gloves, eye protection [face shield/goggles]. In addition, they wear a gown and shoe coverings if the client is confirmed COVID-positive or if there is a risk of exposure or symptoms present in accordance to the guidelines set out by Public Health Ontario.

Help Now Healthcare is fully compliant with all recommendations from Public Health officials. All of our staff is specially trained in best practices around infection control, hand hygiene and preparedness for COVID-19.

We provide regular updates and education to our PSWs to ensure they stay safe in the community.


Help Now Healthcare provides health professional staff members that only work at 1 designated location. This means our employees will only provide service only to one building at a time. This decision has been made for numerous reasons including limiting the risk of spread of infection to our clients and staff.

CONTINUITY of Care is very important to US!

We take continuity of care very seriously, whenever we have the ability to schedule a single worker for each client, we do so. However, this is not always possible, due to scheduling conflicts related to the provision of time-sensitive care to other clients as well as staff availability.