A Custom Care Plan and your own Care Team

Help Now, stands out from other care service providers because we have our own unique process. Our regulated health professionals use the nursing process to assess and understand your or your loved one’s unique situation. At Help Now we place create emphasis on, no two clients are the same hence we devise and recommend custom care plans for our clients needs. The care-plan is an ever-changing document because clients needs are always changing.

The Initial Call and Meeting

As soon as you call your local Help Now office, we begin considering you and your loved one’s specific needs. You will be assigned your own Care Planner who is your point of contact for the duration of care. On the initial call, the Care Planner will ask questions to form a basic needs assessment. Your confidentiality is our top priority.

Your care planner will then set up an in-home visit with you and the rest of your family at your discretion. This visit can take place in a hospital, a respite facility, retirement residence, LTC etc. We also meet with hospital, long-term care, retirement home, and other assistive facilities for their staffing needs. In some cases, the meeting takes place along with the discharge team at the hospital creating a seamless transition to Help Now’s home support.

The meeting allows us to gather information in a thorough and complete manner, answer questions and let you understand how Help Now can help. We then use this information to build the custom Care Plan.

The Custom Care Plan

With Help Now, you will always know what services are being provided to you. We believe in transparency. After our initial meeting, we develop a Custom Care Plan. This plan is tailored to your specific needs.

Some things we consider at Help Now while building this plan:

  • If client is being discharged from the hospital, we will work to ensure that the hospital’s Care Plan requirements are all included into our Care Plan.
  • Determining what skills and social considerations are required to attend to the client and ensure the highest level of service and satisfaction.
  • What type of care providers do we need for optimal client care?
  • How many Caregivers are needed for uninterrupted support?
  • Is there cultural or language considerations?
  • Is the client eligible for government support? and if so, what support do they have? This will help us develop our Care Plan around filling the gap in government support.
  • What are the clients character traits, hobbies, desires?
  • What is our clients health goals?
  • Socialization – Are there outings or tasks that the client loves to be a part of?
  • Setting goals and expectations with the client and their family

We make detailed recommendations after meeting with the client and/or substitute decision maker. Then we meet with our regulated healthcare team and arrange a follow-up meeting with the client and/or substitute decision maker to go over the custom care plan line by line and modify it as you see fit. Help Now believes in autonomy!

Always remember once the Care Plan has been made, it will still continue to change based on the client’s and family’s needs.

Caregiver Matching

Once you approve the Custom Care Plan, we begin our search for the most appropriate Caregiver(s) to implement care and create a Care Team. Ensuring the right care for yourself or a loved one can be overwhelming. Clients often have many questions and difficult decisions to make. You need a team you can count on; who will listen, respond and guide you through the process, so you can focus on caring for yourself or your loved one. Our system of matching Caregivers to clients takes all the factors from the Care Plan and uses them to pair the client with the right Caregiver(s). We also work with the Caregivers to make sure they are with the right client for them. This creates a highly successful and engaging relationship between the client and Caregivers.

By looking at the whole situation, we’re better equipped to develop a care team to meet your health goals and provide you or your loved one with the best caregiver(s). Personalized care is what Help Now care does best. We also assure our clients, if there are ever any concerns about a specific caregiver, we will revisit the Caregiver matching process and find a better fit to meet your needs.

We empower clients and their loves ones by providing transparent, effective and cost-efficient care. This means you and your health care provider are assisted by an expert team of specialists, support staff, and educators who are at your service 24/7. We want to hear from you. Providing the highest level of service and customer satisfaction is at the core of our values.

Please call us to arrange for a complimentary meeting via telephone, email, video-call, or in-person. (Please not due to COVID-19, we are not accepting walk-ins please call to book an appointment to visit our local office). If you choose to come to the office, you are required to fill a COVID-19 questionnaire. A healthier community begins with you and I!

Care Supervision

All client care notes, discussions, care provided at Help Now is confidential in accordance with the The Personal Health Information Privacy Act. All of our employees are experienced and undergo vulnerable sector criminal record screening. We also test all of our employees for COVID-19 and mandatory TB and mask-fit testing. Our billing system also provides a detailed description of services and care. Our Care Planners make regular unannounced visits to homes and facilities in which our clients are receiving care to ensure caregivers are following the specifics of the Custom Care Plan and following Help Now’s ethics and policies.