Your custom care plan, and the team behind it
No two clients are the same, so we do not sell packages. We assess, we write a plan with you, and we change it as your needs change. Here is exactly what happens from the first phone call onward.
How it works, step by step
The first call
You reach us and we start straight away with a basic needs assessment — who needs care, what is difficult right now, and how urgent it is. You are assigned a dedicated Care Planner who stays your point of contact for the whole time we are involved.
The in-home visit
Your Care Planner arranges a visit at a time that suits your family. It can happen at home, or in hospital, a retirement residence, a long-term care home or a respite facility. If a hospital discharge is involved, we can meet alongside the discharge team so nothing gets lost in the handover.
The assessment
A regulated health professional works through the nursing process: what the person can do, what they need help with, what the risks are, what the home is like, and what the family can realistically cover. We ask about routines and preferences too, because those decide whether care actually works.
The written plan
We build a Custom Care Plan that sets out the tasks, the hours, the schedule, who does what, and what to do if something changes. You get a copy. If a hospital plan exists, its requirements are carried into ours so continuity is kept.
The caregiver match
We match on clinical need first, then on the practical things — language, gender preference, pets, smoking, driving, and the hours you need covered. We build a small, stable team rather than sending whoever is free.
Review and adjust
A care plan is a living document. We review it as conditions change, and you can ask for a change at any time — more hours, fewer hours, different tasks, or a different caregiver.
What goes into the plan
Clinical needs
Diagnoses, medication, wound or catheter care, mobility and transfers, falls risk, continence, nutrition and swallowing.
Hospital discharge
Where someone is coming out of hospital, the discharge plan's requirements are written into ours so the care continues without a gap.
Skills required
Which role the tasks actually call for — PSW, RPN, RN or an allied health professional — so you are not paying for a level of care you do not need.
Social and personal
Routines, faith, food, language at home, who visits, what the person enjoys, and what matters to them about how care is given.
Home and safety
Stairs, bathrooms, equipment, trip hazards, emergency contacts and what to do out of hours.
Schedule and budget
The hours, the days, the cost, and an honest view of where fewer hours would do the same job.
Your privacy
Everything you tell us during assessment — including health information — is collected and handled in line with Canadian privacy law, and is used to arrange and deliver your care. You can ask to see, correct or delete your information at any time. See our privacy policy.
Where this leads
- Home care services — what a caregiver can actually do
- Our caregivers — how people are screened before they arrive
- Quality and safety — the standards behind the plan
- Care scenarios — what plans look like in real situations
- Locations — where we provide care