A Custom Care Plan and your own Care Team
Help Now, stands out from other care service providers because we have our own unique process. Our regulated health professionals use the nursing process to assess and understand your or your loved one’s unique situation. At Help Now we place create emphasis on, no two clients are the same hence we devise and recommend custom care plans for our clients needs. The care-plan is an ever-changing document because clients needs are always changing.
The Initial Call and Meeting
As soon as you contact your local Help Now office, we immediately begin assessing the unique needs of you and your loved one. You will be assigned a dedicated Care Planner, who will serve as your main point of contact throughout the duration of care. During the initial call, your Care Planner will ask a series of questions to conduct a basic needs assessment. Please rest assured, your privacy and confidentiality are our top priority and will always be upheld in accordance with Canadian privacy laws.
Following this, your Care Planner will arrange an in-home visit, at a time that is most convenient for you and your family. This visit can take place at your home, a hospital, respite facility, retirement residence, long-term care (LTC) facility, or other care settings. We also collaborate with hospitals, long-term care facilities, retirement homes, and other assistive care providers to address their staffing needs. In certain circumstances, the visit may occur alongside the hospital discharge team to ensure a seamless transition to Help Now’s home support services.
The meeting is an opportunity for us to gather comprehensive information, answer any questions, and help you fully understand how Help Now can provide the care and support you need. Using the information gathered, we will then proceed to develop a Custom Care Plan tailored to meet the specific needs of the client and their family..
The meeting allows us to gather information in a thorough and complete manner, answer questions and let you understand how Help Now can help. We then use this information to build the custom Care Plan.
The Custom Care Plan
At Help Now, transparency and collaboration are at the core of our care planning process. Following our initial meeting, we develop a Custom Care Plan tailored to your specific needs, ensuring that all aspects of your care are thoughtfully considered.
Key elements we take into account while creating this plan include:
- Hospital Discharge: If the client is being discharged from the hospital, we ensure that all hospital Care Plan requirements are incorporated into our plan to maintain continuity of care and support.
- Skills and Social Considerations: We assess the skills and social factors required to provide the highest level of care, ensuring all needs are met with the utmost professionalism and compassion.
- Care Provider Needs: We determine the appropriate type and number of care providers necessary for optimal support, ensuring uninterrupted, high-quality care.
- Cultural and Language Considerations: We recognize the importance of cultural preferences and language needs, and ensure that our Caregivers are equipped to meet these considerations.
- Government Support Eligibility: We evaluate whether the client is eligible for any government support and tailor the Care Plan to fill any gaps in government-provided services.
- Client’s Character and Interests: We take into account the client’s personality, hobbies, and desires, ensuring that the care experience is as fulfilling as it is supportive.
- Health Goals: We work closely with the client to understand their health goals and tailor our services to support those objectives.
- Socialization: We consider any outings or activities that the client enjoys and incorporate them into the care plan to promote socialization and engagement.
- Goal Setting: We establish clear goals and expectations with both the client and their family to ensure alignment and satisfaction.
After meeting with the client and/or substitute decision-maker, we provide detailed recommendations. We then collaborate with our regulated healthcare team to arrange a follow-up meeting, where we review the Custom Care Plan line by line and make any necessary modifications. At Help Now, we value and respect your autonomy, ensuring that the plan reflects your preferences and needs.
It’s important to note that once the Care Plan is in place, it remains flexible and will continue to evolve to accommodate the changing needs of the client and their family. Our commitment to ongoing support and adaptability ensures that your care plan stays aligned with your goals at all times.
Caregiver Matching
Once you approve the Custom Care Plan, we begin the process of identifying the most suitable Caregiver(s) to implement the plan and form your dedicated Care Team. We understand that ensuring the right care for yourself or a loved one can feel overwhelming. Clients often face numerous questions and difficult decisions. That’s why you need a team you can trust—one that listens, responds, and guides you throughout the process, allowing you to focus on what matters most: caring for yourself or your loved one.
Our approach to matching Caregivers with clients takes into account all the factors outlined in the Custom Care Plan, ensuring that the right Caregiver(s) are chosen to meet the specific needs of the client. We also collaborate closely with Caregivers to ensure they are placed with the right clients, fostering a successful and engaging relationship. This thoughtful matching process promotes the highest standard of care and satisfaction for all involved.
At Help Now, we take a holistic view of your unique situation, enabling us to assemble a Care Team that supports your health goals and provides personalized care tailored to your needs. If, at any point, there are concerns about the compatibility of a specific Caregiver, we will revisit the matching process to ensure a better fit is found to meet your evolving needs.
We empower our clients and their loved ones by offering transparent, effective, and cost-efficient care. Our team of specialists, support staff, and educators are available 24/7 to assist both you and your health care provider. We value open communication and are always ready to listen.
Providing the highest level of service and customer satisfaction is at the heart of our mission. To arrange a complimentary consultation, please reach out to us via telephone, email, video call, or in-person meeting. We’re here to help you every step of the way.
Care Supervision
At Help Now, we prioritize the confidentiality of all client care notes, discussions, and services provided, in full compliance with The Personal Health Information Privacy Act and all applicable Ontario, Canada laws. Our dedicated team of employees is highly skilled, thoroughly vetted through vulnerable sector criminal record screening, and routinely tested for communicable diseases, including mandatory TB screening and mask-fit testing.
Our billing system ensures full transparency, offering a comprehensive breakdown of services rendered. Additionally, our Care Planners conduct regular, unannounced visits to homes and facilities where our clients receive care. These visits are designed to verify that caregivers are adhering to the customized care plans and following Help Now’s strict ethical standards and policies, in accordance with provincial regulations.