
If this is a medical emergency
Call 911 immediately. Do not wait for a call back from us.
For urgent care needs that are not an emergency, call us on 1-888-507-6236 — a person will pick up, and we can usually move faster than a form allows.
A brain injury is often invisible from the outside, which is precisely what makes it hard to live with. Someone can walk, talk and look entirely well, and still be unable to plan a day, hold a plan once made, or stop themselves saying the thing they meant not to say.
Support after a brain injury is less about physical care than about structure, patience and consistency — and about carers who do not take the difficult moments personally.
What actually changes at home
- Memory and initiation. Knowing what to do and actually starting it are different skills, and injury often takes the second one. This is not laziness and treating it as such makes everything worse.
- Fatigue is severe and arrives without warning, often after activity that looks unremarkable.
- Behaviour and temper can change. Irritability, disinhibition and flat mood are symptoms, and they are hardest on the people who love the person most.
- Routine is medicine. The same order, the same times, the same carer wherever possible.
- Overstimulation is real — noise, crowds, screens and several conversations at once can end a day.
How we help
- Keeping the routine, in the same order, at the same times, so the structure comes from outside when it cannot come from inside
- Prompting rather than doing — cueing each step so a person keeps the skills they still have
- Memory supports the household has chosen: whiteboards, phone alarms, checklists, a written day
- Personal care where it is needed, delivered so it does not feel like being managed
- Calm handling of difficult moments, without escalation and without it becoming a story told back to the family
- Getting to rehabilitation, neuropsychology and medical appointments
- Support to rebuild activity gradually — a walk, a shop, a coffee out — at a pace that does not trigger days of fatigue
- Respite for family, who in brain injury are often carrying the emotional load rather than the physical one
Who provides the care
This is personal support work, and the skill that matters most is temperament. We place carers who can hold a routine, stay calm, and keep a person’s dignity intact on a bad day. Nursing is available where a care plan needs it. Where a household is working with a rehabilitation team or a case manager, we take direction from the plan they have set.
Common questions
My son looks fine. Will anyone take this seriously?
Yes. The gap between how someone presents and what they can actually manage is the defining feature of brain injury, and carers who have worked in ABI know it. You should not have to justify the need at every visit.
What if there are difficult behaviours?
Tell us before we start, honestly and in detail. It changes who we place, not whether we help. What does not work is a family minimizing it and a carer arriving unprepared.
Can care be funded through an insurance claim?
Often, yes. Where a brain injury came from a motor vehicle accident or a workplace injury, care is frequently funded through the insurer or WSIB rather than paid privately. If there is a case manager or a lawyer involved, tell us and we will work with the funding that already exists.
Do you support young adults?
Yes. Brain injury is common in people in their teens, twenties and thirties, and the support looks different from care for an older person — more about independence, work and study, less about frailty.
Will it be the same carer?
We plan for it, because in brain injury consistency is not a preference, it is part of the treatment. A small regular team beats a rotating one every time.
Where we provide this care
We provide this support across communities across Ontario, from the Greater Toronto Area to Thunder Bay. If your town is not listed, call us — we will tell you honestly whether we can staff it properly rather than promising and then failing to turn up.
Related
- Stroke recovery
- Parkinson’s
- Multiple sclerosis
- Home care — what it covers
- Respite care for family carers
- 24-hour home care
- All the communities we serve
Not sure what you need? That is the normal starting point. A free consultation is a conversation about what is actually happening at home — no charge, no obligation, and we will point you at publicly funded care first where you may qualify for it.