We will tell you the truth about the care you need
Even when the truth is that you need fewer hours than you were expecting, or that the right answer is not us at all. That is the promise underneath everything else on this page, and it is the reason most of our clients come from someone who was told it straight.
- Free consultation, no obligation
- Caregivers are our employees
- Screened before the first shift
- Answered 24/7
Four things we commit to
Not adjectives. These are operational commitments, and you can hold us to every one of them.
We will not sell you hours you do not need
The assessment is done by a regulated health professional, and if four hours a week would do the job we will say four hours. Overselling gets us one invoice and loses us a family.
The person at your door works for us
Police vulnerable sector check, verified credentials, checked references and immunization records — all completed before a first shift, and our WSIB and liability insurance behind them.
The same small team, not whoever is free
A new face every visit is exhausting for a client and genuinely unsafe in dementia care. We build a small team around each person and keep it stable. When someone covers, they have been briefed on the plan.
Changing your mind is not a complaint
Different caregiver, more hours, fewer hours, a different schedule — ask and we change it. No notice periods designed to trap you, no argument about why.
What people are actually worried about
Nobody calls a home care agency feeling relaxed. These are the things families say out loud once the call has been going for a few minutes.
Reasonable. So you meet the caregiver, you get the same small team rather than a rotating cast, and if the match is wrong you say so and we change it. The first visit is an introduction, not a shift.
Very common, and it is usually about dignity rather than the help itself. We often start with something that is not personal care — a drive to an appointment, company for an hour, a hand with the shopping — and let trust do the rest.
Tell us the budget on the first call and we will tell you honestly what it buys and whether it is enough to be worth starting. If publicly funded home care would serve you better, we will point you there instead.
Our line is answered 24 hours a day, seven days a week, by a person. The care plan sets out the escalation route in advance, so the caregiver already knows what to do before they need to call.
That is a normal request, not a lesser one. Post-hospital care is one of the things we do most, and short-term is genuinely fine — we would rather help for three weeks than pressure you into three months.
Then the client is you. Respite care exists precisely so the family caregiver can sleep, work, or go away for a weekend without the whole thing falling over.
Which one are you?
A family arranging care at home
You are trying to work out what your parent, partner or child actually needs, and what it costs. Start with a conversation — there is no charge and nothing to sign.
- An assessment by a regulated health professional, in your home
- A written care plan you keep a copy of
- From a few hours a week to 24-hour care
- Personal care, nursing, dementia, palliative, respite and post-hospital support
- Change the hours or the caregiver whenever you need to
Or call 1-888-507-6236 — answered 24/7.
A facility or organization that needs staff
You have shifts to fill and a supplier that is not filling them. Send us the site, the roles and the shifts, and we will come back with what we can actually cover — not a brochure.
- RNs, RPNs, PSWs and allied health professionals
- Planned shifts, sick calls and short-notice gaps
- Hospitals, long-term care, retirement homes, clinics and community agencies
- Screening and credentialing documented before anyone arrives on site
- A licensed Ontario temporary help agency, so your compliance file is clean
Organizations across Canada and the United States are welcome to send a requirement.
How to start — it takes one phone call
Tell us what is happening
One call, roughly fifteen minutes. What has changed, what is hard right now, and how urgent it is. Nothing to prepare and nothing to sign.
We visit and assess
A regulated health professional comes to you — at home, or in hospital before a discharge — and works out what is genuinely needed. Still free, still no obligation.
You get a plan and a price
A written care plan with the tasks, the hours, the schedule and the cost. You decide then. If you decide not to go ahead, that is a perfectly good outcome and the plan is yours to keep.
There is no cost to find out. The consultation and the in-home assessment are free, and there is no obligation to book care afterwards. The point of the visit is to work out what you need, not to close you.
The proof behind the promise
Screening
Police vulnerable sector check, credentials verified directly with the relevant college where the role is regulated, references checked and immunization records on file — before a first shift.
Standards
Written quality principles, incident and near-miss reporting, supervisory monitoring and a complaints route that reaches a person.
Planning
A documented assessment and a written care plan for every client, reviewed as needs change and carried over from a hospital discharge plan where one exists.
Who we are
Founded in 2016, a registered entity since 2020, head office in Mississauga, and a licensed Ontario temporary help agency alongside our home care service.
Where we work
146+ communities across Ontario, with staffing requests taken from organizations across Canada and the United States.
In the press
Media enquiries are answered by a named contact, and we do not discuss individual clients with anyone.
Questions people ask before booking
Does the consultation really cost nothing?
Yes. The phone consultation and the in-home assessment are both free, and there is no obligation to book care afterwards. You keep the written care plan either way.
How quickly can care start?
It depends on the area and the hours you need. Urgent situations, particularly hospital discharges, are usually the fastest. Tell us the date on the first call and we will give you a straight answer rather than a hopeful one.
Can we start with just a few hours a week?
Yes, and a lot of clients do. Starting small and adding hours later works better than starting big, both for the person receiving care and for the budget.
Will it be the same caregiver every time?
That is what we aim for. We build a small team around each client and keep it stable. When a regular caregiver is away, the person covering has been briefed on the care plan and, wherever possible, has met the client before.
What if we do not get on with the caregiver?
Tell us and we will change them. Asking for a different caregiver is a normal request, not a complaint, and we would much rather know early.
What checks are done before someone comes to my home?
A police vulnerable sector check, verification of credentials directly with the relevant college where the role is regulated, checked references and current immunization records — all completed before a first shift.
Do you provide nursing, or only personal support?
Both. We provide personal support workers, registered practical nurses, registered nurses and nurse practitioners, as well as physiotherapists, occupational therapists, speech-language pathologists, dietitians, respiratory therapists and social workers.
Can you help after a hospital discharge?
Yes, and we can meet the discharge team so the hospital plan carries into ours without a gap. Short-term post-hospital support is one of the most common reasons families call.
Do you cover overnight and 24-hour care?
Yes, including overnight, live-in style arrangements and full 24-hour coverage. Our line is answered around the clock.
What areas do you cover?
Our largest footprint is Ontario, where we serve more than 146 communities. For staffing, we take requests from organizations across Canada and the United States — tell us where the facility is and we will tell you honestly what we can cover there.
How do you handle our personal and health information?
It is collected and used only to arrange and deliver care, and is handled in line with Canadian privacy law. You can ask to see, correct or delete your information at any time.
Still unsure? Read the full FAQs or just call 1-888-507-6236 and ask.
Start with a conversation
No charge, no obligation, and an honest answer about what you need — including if that turns out to be less than you thought.
Prefer to talk now? Call 1-888-507-6236, answered 24 hours a day. Looking for work instead? Apply now.